Operational Friction Audit for Scaling Tech Teams

A 10 to 15 minute self assessment to quantify how much of your operations rely on key individuals instead of systems, so your best people can focus on execution, not firefighting.

Get the Operational Friction Audit (PDF)

Who this is for

Tech founders and senior operators who feel operational friction is starting to cap growth:

Founders and CEO wondering if their organisation can handle 2x growth without breaking.
COOs, VP of Operations and functional leaders spending too much time firefighting and chasing information.
Leadership teams where critical knowledge still lives in a handful of people’s heads.

What you get

A quantified view of your operational friction across five domains, aligned with how your teams actually work today:

Decision bottlenecks

How far important decisions can be made without queuing behind the leadership team.

Metrics backbone

Whether teams can self serve reliable, decision grade data instead of chasing spreadsheets.

Firefighting load

How much of your capacity is consumed by reactive work, incidents and real‑time messaging (e.g Slack) driven coordination.

Single points of failure

Where critical knowledge, relationships or processes still depend on a few individuals.

Execution discipline

How predictable your delivery cadence is, and how often you rely on a few key individuals and rework to hit dates.

You finish with an overall score that shows whether you are scaling on systems or on a few key individuals, and exactly where to focus first.

How to use the audit

Rate each statement on a 0 to 3 scale based on current reality, not aspiration.
Complete all five sections and tally your subtotal for each domain.
Calculate your overall score out of 75 using the interpretation guide in the PDF.

You can run it solo or with your leadership team to compare perspectives and align on where operational friction is quietly eroding performance and limiting growth.

From scoring friction to removing it

If your score highlights heavy operational friction, the next step is deliberate systems design. That is the work of the Strategic Ops Audit, a structured assessment of your operational architecture.

Over 3 to 4 weeks we diagnose friction points, model your operational tax, and deliver a prioritised roadmap to build the systems, governance and operating rhythms required to scale without burning out your best people.

If you would like to move from scoring the friction to removing it, send your audit results to contact@galyos.io and we can map out where to intervene first.

Stop firefighting. Keep building.

Use the Operational Friction Audit to get a clear view of where your operating system will break under the next wave of growth, then turn that insight into a deliberate resilience plan.